Shipping Information & Policies
Please Note: We urge customers to request a stock check prior to placing orders. Products listed are not guaranteed to be in stock. Email stock check requests to: customerservice@shirleyswigshoppe.com
Shirley's Wig Shoppe is the shipper for some of our products. Most wig orders will be shipped by the manufacturer. If your order contains multiple items, you may receive them in multiple shipments.
Orders are processed in a timely manner. A lack of a tracking number does not mean your order hasn't processed.
Products that are in stock will ship in 2-14 business days. Business days are Monday - Friday excluding all holidays.
Backorder notifications are typically sent within 1–8 business days. However, depending on the volume of notifications being processed, it may occasionally take longer.
If you have any questions about the status of your order, please don’t hesitate to email us.
And to ensure you receive all updates, be sure to add customerservice@shirleyswigshoppe.com to your list of approved senders.
Shipping time will vary for Belle Tress Discontinued Color orders. We cannot guarantee a shipping timeframe. Orders are sent to us and we then ship them to you.
Expedited Shipping: Please request a stock check prior to placing your expedited shipping order. Expedited shipping starts from the ship date, not the date your order has been placed. Delivery dates are not guaranteed as issues may occur with the shipping carrier.
Ellen Wille products may sometimes ship from their warehouse in Germany. In this case, the shipping time can take up to 14 business days. These are not backordered items. Please request a stock check prior to purchasing if you cannot wait the additional shipping time. Cancellation is not an option for products shipped from the Germany warehouse.
Belle Tress products may take 3-14 business days to ship.
Out of Box/Clearance Items are packaged after purchased. The tracking information will show "Label Created" until the scheduled UPS pickup/dropoff. Please contact us if you have any concerns.
Free Shipping is offered if your order total is $150 or more. Orders cannot be combined to receive free shipping. Free Shipping is not available on international orders.
Live Shows - orders are charged shipping per order. The shipping charges cannot be combined. Products purchased from Anna's live shows may take 2-14 business days to ship.
Extra Fees: A 25% restocking fee will be charged if your shipping address was incorrect, your address was undeliverable, or for delivery refusal/return to sender.
Missing/Stolen Packages: Please contact the shipping carrier for lost or stolen packages. Shirley's Wig Shoppe is not responsible for lost/stolen packages.
Alaska (AK), Hawaii (HI), American Samoa (AS), Guam (GU), Northen Mariana Islands (MP), Puerto Rico (PR), and U.S. Virgin Islands (VI) shipments may take up to 14 business days to ship.