Inventory & Backorders

Welcome to Shirley's Wig Shoppe! We're dedicated to ensuring your shopping experience is as seamless as possible. Please take a moment to familiarize yourself with our inventory & backorders process:

Inventory & Backorders at Shirley's Wig Shoppe

  1. Inventory and Shipping:
    • Most wigs/toppers ship directly from the manufacturers.
    • Products listed as "in stock" on our website may not be available for immediate shipment. Some styles/colors may be on backorder.
  2. Contact Customer Service:
    • We highly recommend contacting our customer service team for a stock check before placing your order.
    • This helps to ensure that the item you're interested in is available and avoids any potential delays. Please Note: availability may change as orders are processed.
    • Stock Check
  3. Backorder Options:
    • If your order is placed on backorder, you have several options:
      • Wait for Your Backorder: You can choose to wait until the item is back in stock and ready to ship.
      • Change Your Order: Modify your order to select an alternative style/color that is available.
      • Cancel Your Order: Opt to cancel your order for a full refund to your original method of payment.
  4. Modification and Cancellation:
    • You can modify or cancel a backordered item at any time before it enters the restocking/shipping process.
    • Once the item is in the restocking/shipping process, modifications or cancellations may no longer be possible.
  5. Refund Process:
    • If you decide to cancel a backorder, we will promptly notify the manufacturer.
    • Your refund will be processed as soon as we receive confirmation of the cancellation from the manufacturer.
    • Please note that this refund process may take up to 1 business day to complete. It may take additional time to appear on your account.

Thank you for choosing Shirley's Wig Shoppe. Should you have any questions or need assistance at any stage of your shopping journey, our Customer Service Team is here to help. Enjoy your shopping experience with us!