Shirley's Wig Shoppe Return Policy
Returns & Exchanges
We want you to love your purchase. If something isn’t quite right, please contact us at customerservice@shirleyswigshoppe.com
Return Options (Quick Overview):
- Store Credit: Full value, no restocking fee
- Refund: 15% restocking fee applies
- Return Window: 30 days from delivery
- Condition: Item must be in original, unaltered condition
- If you have any questions before ordering, we’re happy to help.
Return Window
You must request a return within 30 days of the delivery date. If you believe your item is defective, you must contact us within 5 days of the delivery date.
Return Conditions
To be eligible for a return, your item must be:
- Unworn, unaltered, and in original condition
- Free of odors, makeup, or damage
- Returned with all original packaging
- All factory tags must remain attached and unaltered
Refunds & Store Credit
Due to the delicate nature of toppers, returns for these items are eligible for store credit only.
- Refunds: A 15% restocking fee applies
- Refunds are issued to the original method of payment only
- Store Credit: No restocking fee
- Store Credits do not expire
- Store credit is our standard return option, as it allows you to receive the full value of your return. If you prefer a refund to your original payment method, please let us know when requesting your return.
- Once a refund or store credit has been issued, it cannot be changed
- Return processing may take up to 30 days. Most returns are processed sooner, depending on volume.
Original shipping charges are non-refundable.
Final Sale Items
The following items are final sale and not eligible for return:
- Clearance items
- Open box items
- Human Hair products (all)
- Accessories (including wig grips, caps, mannequins, hair tools and hair products)
- Jacquelyn Kent products
- Clothing & Accessories
- Anything marked as Final Sale
- Gift Cards
Return Shipping
- You are responsible for return shipping costs
- Your return must be postmarked by the date provided by customer service
- Returns must be shipped to the address provided by customer service
- We recommend using a trackable shipping method, as we are not responsible for lost or missing return packages.
Unauthorized Returns
- A 25% restocking fee will be applied to unauthorized returns
- Unauthorized returns will receive a store credit only
Important Notes
- All returns are inspected after they are received
- Items that do not meet our return requirements may be refused or subject to additional fees
- We reserve the right to limit or refuse returns based on excessive return activity.
Shirley's Wig Shoppe reserves the right to update or modify this return policy at any time.