Order Changes & Cancellations

Please make sure that you double check your order before submitting it. The order process moves very quickly so we can get your items to you in a timely matter.

We will do our best to cancel an order. We will be unable to cancel orders that have processed.

You will be charged a 5% cancellation fee for all orders that we are able to cancel.

We cannot change payment information once it has been submitted. Please be sure you are using the correct form of payment before completing your order. 

All Pre-Orders are subject to a 10% cancellation fee.

Backorders may be cancelled unless the order is in the restocking/shipping process. Backorders are not subject to a cancellation fee.

Please Note: 

All orders are charged as soon as you complete the checkout process.

You will be charged a 25% restocking fee if your address was incorrect/undeliverable. A store credit will be issued minus the restocking fee.

If you refuse/return to sender a delivery, you will be charged all fees incurred.

Orders can be in the shipping process before you receive tracking information.

Shirley's Wig Shoppe reserves the right to update our policies at any time.