Shirley's Wig Shoppe Return Policy

Returns

We want you to love your purchase. If something isn’t quite right, please request a return here: Start A Return

 

Please Note: Your tracking number may show a delivery date different from our received date. The received date is the date we entered it into our system.

 

Return Options (Quick Overview):

  • Store Credit: Full value, no restocking fee
  • Refund: 15% restocking fee applies (eligible products only)
  • Return Window: 30 days from delivery
  • Condition: Item must be in original, unaltered condition
  • If you have any questions before ordering, we’re happy to help.

Return Window

You must request a return within 30 days of the delivery date. If you believe your item is defective, you must contact us within 5 days of the delivery date.

 

Return Conditions

To be eligible for a return, your item must be:

 

  • Unworn, unaltered, and in original condition
  • Free of odors, makeup, or damage
  • Returned with all original packaging
  • All factory tags must remain attached and unaltered

Refunds & Store Credit

Due to the delicate nature of hairpieces and toppers, returns for these items are eligible for store credit only.

 

  • Refunds: A 15% restocking fee applies
  • Refunds are issued to the original method of payment only
  • Store Credit: No restocking fee
  • Store Credits do not expire
  • Store credit is our standard return option, as it allows you to receive the full value of your return. If you prefer a refund to your original payment method, please let us know when requesting your return.
  • Once a refund or store credit has been issued, it cannot be changed
  • Return processing may take up to 30 days. Most returns are processed sooner.
  • A return that fails inspection may be charged a 50% restocking fee or be shipped back to you. The remaining balance will be issued as a store credit.

Original shipping charges are non-refundable.

 

Final Sale Items

The following items are final sale and not eligible for return:

 

  • Clearance items
  • Open box items
  • Live Shopping items
  • Human Hair products (all)
  • Accessories (including wig grips, caps, mannequins, hair tools and hair products)
  • Jacquelyn Kent products
  • Clothing & Accessories
  • Anything marked as Final Sale
  • Gift Cards

Return Shipping

 

  • You are responsible for return shipping costs.

  • Your return must be postmarked by the date provided by customer service.

  • Returns must be shipped to the address provided by customer service.

  • Approved returns must be sent according to the return instructions provided by Shirley's Wig Shoppe. Refusing delivery is not an approved method of returning an item. Packages that are refused or otherwise returned contrary to the provided return instructions may be subject to a restocking fee of up to 25%, in addition to any shipping, handling, or return-to-sender charges incurred by Shirley's Wig Shoppe.

  • We recommend using a trackable shipping method, as we are not responsible for lost or missing return packages.

Unauthorized Returns

  • A 25% restocking fee will be applied to unauthorized returns
  • Unauthorized returns will receive a store credit only

Important Notes

 

  • All returns are inspected after they are received
  • Items that do not meet our return requirements may be refused or subject to additional fees
  • We reserve the right to limit or refuse returns based on excessive return activity.

Shirley's Wig Shoppe reserves the right to update or modify this return policy at any time.