I’ve only worn wigs for about three months but I wish I’d discovered them three decades ago, long before my hair thinned out. I’m having a ball! I always have great hair now, something I’ve never had before, and I don’t have to cut it, color it, spend two hours on it, or worry about frizz when it’s humid. I ordered the Belle Tress Napoli in Caramel blonde on May 27, and received it on June 3. It was shipped the same day I ordered it. It was memorial day weekend, otherwise it probably would’ve arrived sooner. This was an open box wig, but I couldn’t tell. It looked brand new. Napoli is such a gorgeous, natural style! Just so beautifully done. The fibers look like real hair and are as soft as can be. My neighbor thought it was my hair, but maybe colored and straightened. I told her it was a wig and assumed it was a human hair wig and was astounded to learn it was synthetic. The cap is soft and comfortable to wear. The hairline looks realistic; no one would know unless they were scrutinizing it. I love caramel blonde! To me, it’s a medium brown with warm dark and medium blonde highlights. Rich and pretty. Being new to wigs, I had some questions and contacted Shirley’s by email, and a friendly and helpful person got back to me quickly and thoroughly answered my questions. Thank you very much. I appreciate the quality product and excellent customer service.