How Do I Return an Item?
#1 RULE OF RETURNS: We are fully expecting any return sent in to us to be indistinguishable from the new product that arrived at your door.
To return an item, please repackage your item(s) in their original packaging. Item(s) must have tags intact and have not been worn, brushed, shaken out or damaged in any way. Original packaging that the item came in must not be damaged (wig or topper box). As noted above, a product eligible for return includes all products that meet the following criteria:
- Packaging and product are not altered in any way.
- Hair must not be shaken out or brushed.
- Item has not been worn (except for trying on).
- Odor-Free (Any odors on the product will render the product ineligible for return or exchange).
- Tags and original packaging are intact.
- Item and / or packaging is not damaged in any way.
Email us at firstname.lastname@example.org to request a return authorization within 5 business days of receiving your merchandise. Please include your name, order # (if available) and reason for return.
We will request an RMA # (Return Merchandise Authorization) from the manufacturer and provide it to you via email within 2-3 business days of receiving your request to return your item(s). Once we receive your RMA from the manufacturer, we will send it to you via email with instructions for your return and the return address to send your item(s) back to.
Please add email@example.com to your email address book and "white list" to ensure you receive our emails.
Once your item is received by the warehouse, it will be inspected, and a refund will be issued to you within 10 business days (Monday-Friday), minus any applicable restocking fees as noted above. We work hard to get these refunds processed as quickly as possible; however, in some cases it may take longer, depending on the manufacturer(s) return volume. We will notify you if we experience any added delays.